Who is Green PC Tech ??

A Group of qualified support experts working on your problems immediately as and when required 24 Hours a day.

Do you provide any assistance against virus / spyware attacks?

Today when new spywares, Trojans, viruses are ready to attack computers everyday in innovative ways; each PC Owner is at a tremendous risk. A study reveals that 8 out of 10 PC owners are exposed to such threats and whatever they are doing is watched by hackers. We provide skilled detection, removal and firewall protection against such virus / malware I've a small problem in my PC and I just need few minutes of expert help to get rid of problem.

Why should I opt for yearly maintenance plan? Well in that case you can opt for Green PC Tech plan where we fix the problem of PC 24 hours a day and NO charge for that ONE incident. You get freedom from external attacks and threats throughout your plan period.

How does Green PC Tech fix my problem?

We use the Remote Connection Software to connect to your computer through the internet and we take control of the problem and fix it remotely.

Can you get back into my computer after my session is over?

No, not until you log in again and request service. When you log in Green PC Tech to FIX online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC.

We can no longer see or access your computer. Customers may contact Green PC Tech support with the previous support reference ID (the reference ID provided each time when they contact online support); our online technicians can read the history and resume the support from where we stopped last time.

Is it easy to use?

It is very easy to use and you just need to allow our Expert to login into your computer through the Internet to be able to fix your computer issues directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Online computer support is simple, convenient and, best of all, it's 'hands-free'.

Do you charge to diagnose my computer?

Your evaluation is charged at the time of signing up for your yearly service. We diagnose the problem of your computer and we start to fix it.

Are your technicians qualified to work on my computer?

Our experts have an average experience of over 10 years working on different platforms and have handled all sorts of hardware and software issues including virus attacks from time to time. Our experts are Microsoft Certified or Engineering Graduates who can promise excellent service delivery to you.

Do charges remain same over Online Chat and Phone?

Our maintenance plans are done either through chat or support@ultimatepctech.com. Phone support is only for sending out a computer technician for serious work that cannot be done through normal channels. If an on site technician is sent out then customer will be charged for that service.

Do you support Apple Macintosh and Linux PC’s?

We do not support Apple MAC currently however we provide complete Email support assistance for Linux and Solaris PCs.

Can you support older computers?

The oldest computers we typically service are PCs that have a Windows 95 operating system. That would make a computer about 10+ years old. If your PC is older it is more difficult to correct problems and prevent new problems from happening. We Offer best possible support for operating systems such as Windows 95, 98, ME. We provide complete support to all operating system versions after windows XP SP2 release.

Can you provide online support through a dial-up connection?

Yes. However, in some cases, customers that have a dial-up Internet connection may experience longer online support sessions due to the limited connection speed. In addition, older PCs (over 3-4 yrs) running Windows 98 or Windows ME are less stable and can be more difficult to support through a dial-up connection.

We recommend support through Online Chat or Email for these systems. The ideal System requirements for online PC support are Windows XP / Vista/Windows 7 and broadband connectivity is preferred. The Dialup option leads to slow remote support sessions. If I switch to different gadgets, would I need to buy a new service plan? Or can I use the existing

service plan for the new gadget till the expiry of plan?

In case you have bought a One-time Annual Service Contract, you are completely covered for any gadgets you have currently or you buy in future till the validity of the subscription plan. However, in case of Per Incidence plan support is provided for installation, troubleshooting and issue resolution for only 1 PC or 1 Gadget at a time.

What are the supported operating systems and applications by Green PC Tech online support?

Supported Operating Systems Windows 7 Windows Vista Windows XP Windows 2000 windows 2008 Linux (Email support) Solaris (Email Support) Supported Web Browsers Internet Explorer 6x or later Mozilla Firefox 2x or later Google Chrome Supported Email Programs MS Outlook Outlook Express Applications MS Office 2000 or later Multimedia applications Tier1 support of all third party applications

What are the supported PC Brands by Green PC Tech?

We support the following PC or Laptop Brands currently

1. HP and Compaq

2. Dell

3. Lenovo

4. Sony

5. Panasonic

6. Acer

7. Toshiba

What are your hours?

Regular business hours are from 9:00am to 6:00pm EST Monday-Saturday. Out of hours service can sometimes be provided so please chat or email us (during office hours) to ask.

What makes you different from other service companies?

People and Businesses around the world depend on Computer Troubleshooters. We are the world’s number one network of computer professionals. There are many reasons our customers call Green PC Tech instead of someone else. Here are just a few

• We understand computers and technology issues.

• We come to you with offsite and professional service.

• We care about our customers.

• We won’t call a job complete until the problem is resolved.

Green PC Tech provides the service and peace of mind you deserve. Call us today!

What areas do you service?

We service all of the USA, UK, Canada, Ireland, Australia, New Zealand

Do you sell used computers or parts?

No.

What is a virus?

A computer virus is a program – a piece of executable code – that has the unique ability to replicate. Like biological viruses, computer viruses can spread quickly and are often difficult to eradicate. They can attach themselves to just about any type of file and are spread as files that are copied and sent from individual to individual. In addition to replication, some computer viruses share another commonality: a damage routine that delivers the virus payload.

While payloads may only display messages or images, they can also destroy files, reformat your hard drive, or cause other damage. If the virus does not contain a damage routine, it can cause trouble by consuming storage space and memory, and degrading the overall performance of your computer.

Several years ago most viruses spread primarily via floppy disk, but the Internet has introduced new virus distribution mechanisms. With email now used as an essential business communication tool, viruses are spreading faster than ever. Viruses attached to email messages can infect an entire enterprise in a matter of minutes, costing companies millions of dollars annually in lost productivity and clean-up expenses. Viruses won't go away anytime soon:

More than 70,000 have been identified, and 400 new ones are created every month, according to the International Computer Security Association (ICSA). With numbers like this, it's safe to say that most organizations will regularly encounter virus outbreaks. No one who uses computers is immune to viruses.

What is a worm?

A worm is a computer program that has the ability to copy itself from machine to machine. Worms normally move around and infect other machines through computer networks. Using a network, a worm can expand from a single copy incredibly quickly. For example, the Code Red worm replicated itself over 250,000 times in approximately nine hours on July 19, 2001. A worm usually exploits some sort of security hole in a piece of software or the operating system.

For example, the Slammer worm (which caused mayhem in January 2003) exploited a hole in Microsoft's SQL server. Worms use up computer time and network bandwidth when they are replicating, and they often have some sort of evil intent. A worm called Code Red made huge headlines in 2001.

Experts predicted that this worm could clog the Internet so effectively that things would completely grind to a halt. The Code Red worm slowed down Internet traffic when it began to replicate itself, but not nearly as badly as predicted. Each copy of the worm scanned the Internet for Windows NT or Windows 2000 servers that do not have the Microsoft security patch installed. Each time it found an unsecured server, the worm copied itself to that server.

The new copy then scanned for other servers to infect. Depending on the number of unsecured servers, a worm could conceivably create hundreds of thousands of copies.

What is a trojan?

A Trojan is a piece of code that performs unexpected or unauthorized, often malicious, actions. The main difference between a Trojan and a virus is the inability to replicate. Trojans cause damage, unexpected system behavior, and compromise the security of systems, but do not replicate.

If it replicates, then it should be classified as a virus. A Trojan, coined from Greek mythology's Trojan horse, typically comes in good packaging but has some hidden malicious intent within its code. When a Trojan is executed users will likely experience unwanted system problems in operation, and sometimes loss of valuable data.

How do i know if i have a virus?

You must remember that there are very many things that can go wrong with your computer and a virus is not always to blame.The only way you can know whether or not your computer is infected is by scanning your machine with an up to date anti-virus program.

What is spyware?

Spyware apps sneak onto your machine when you download many file-sharing services, open infected e-mails, or click on dubious Internet pop-up ads. They can manipulate your system, record your habits, and steal your passwords and credit card numbers. Depending on their degree of aggressiveness, they can steal your privacy or even your identity. And they can be terribly difficult to remove.